Smart Guys – Frequently Asked Questions (FAQ)
Tech Installers in Tauranga, Taupō & Bay of Plenty
TV Setups & Wall Mounting
How much does it cost to get a TV wall mounted in NZ?
Prices vary depending on TV size, wall type, cable concealment, and bracket. Our typical TV wall mount starts from $200 including GST for standard installs.
How much should I spend on a TV wall mount?
Brackets range from $40 to $500 depending on size and features (tilt, swivel, slim). We can supply one or install yours.
Do you supply the bracket, or should I provide my own?
We’re happy to supply quality mounts or install one you’ve already purchased. Let us know your preference when booking.
Can you hide the cables in the wall?
Yes we offer in-wall cable concealment where possible (subject to wall type and access). We’ll discuss options during your consultation.
Security Cameras & Home Security
What is the best home security camera in NZ?
We recommend systems that balance quality, reliability, and affordability — often from brands like TP-Link, Eufy and Hikvision.
Is it better to have wired or wireless security cameras?
Wired cameras offer better reliability and image quality, especially for businesses. Wireless options are great for home setups or where wiring is difficult.
How much does it cost to install security cameras?
Basic two-camera systems start from around $600 for supply and install. Multi-camera setups and larger properties vary we provide tailored quotes so you know the cost before any work starts.
Can my neighbour point a security camera at my house?
In NZ, cameras must not infringe on others’ reasonable expectation of privacy. If concerned, contact us for advice or system assessment.
Wi-Fi & Internet Services
What is the best Wi-Fi router for homes in NZ?
We recommend mesh Wi-Fi systems like TP-Link Deco for seamless coverage across large or multi-level homes.
Is a mesh Wi-Fi system better than an extender?
Yes mesh systems create a single network with better performance and coverage than traditional extenders.
What is the best Wi-Fi for rural areas or small towns?
In rural areas, we recommend Starlink with long-range Wi-Fi bridges or mesh setups to cover wider distances reliably.
How can I improve Wi-Fi coverage in a large house?
We can install mesh systems, ceiling-mounted access points, or directional Wi-Fi gear depending on your layout and needs.
Starlink Installations
Can I hire someone to install Starlink in NZ?
Yes we are professional Starlink installers for homes and businesses across Tauranga, Taupō and Bay of Plenty.
What direction should Starlink face in NZ?
It should have clear visibility to the southern sky. We’ll assess placement during the install.
Do electricians install Starlink?
Some do, but Smart Guys specialize in network + satellite installs — ensuring correct mounting, cabling, and setup.
Is Starlink better than fibre in NZ?
If you can get fibre, it’s usually faster and more stable. But in rural areas, Starlink is often the best or only option for fast internet.
Coverage, Booking & Costs
What areas do you service?
We cover Tauranga, Taupō and the wider Bay of Plenty, including rural areas and lifestyle properties.
How do I book a consultation?
Visit our Booking Page or contact us directly via email or phone.
What payment methods do you accept?
We accept EFTPOS, credit card, bank transfer, and mobile payments.
Is a deposit required?
For larger jobs or equipment orders, we may request a 30–50% deposit. We’ll confirm this during quoting.
Support, Warranty & Aftercare
Do you offer a warranty on your work?
Yes we stand behind our workmanship with a 3-month install guarantee, plus any manufacturer warranties on products we supply.
What happens if something stops working?
Just get in touch. If it's within the warranty period, we’ll fix it at no cost. Otherwise, we’ll offer affordable repair or replacement options.
Do you offer support after the install?
Yes we’re happy to assist with configuration, upgrades, or troubleshooting even after the job is done. Our install fees include product setup as standard.
BOOK A FREE CONSULTATION TODAY
To help us get your installation right first time we offer free consultation for all our customers. This way we can help solve all your needs in one visit.