Smart Guys Terms & Conditions

Last Updated: July 2025

Welcome to Smart Guys. These Terms & Conditions apply to all services provided by Smart Guys Limited ("we", "us", or "our") including but not limited to Wi-Fi installation, audiovisual (AV) systems, Starlink setup, long-range networks, and security system installation.

1. Services and Scope

We provide tech installation services to residential, commercial, and rural clients across Tauranga, Taupō, and the wider Bay of Plenty region. Services may include on-site consultation, supply of hardware, system design, installation, configuration, and follow-up support.

Custom solutions will be detailed in your quote. Any services outside the original scope may incur additional costs.

2. Quotes & Validity

  • All quotes are valid for 30 days unless stated otherwise.

  • Quotes are estimates based on information provided at the time. Changes to the site, scope, or customer requirements may affect pricing.

  • A deposit may be required for custom orders, large projects, or specialty hardware.

3. Bookings, Payment & Cancellations

  • Consultations and service appointments may be booked online or by contacting us directly.

  • Unless otherwise agreed in writing, payment is due in full on completion of the service.

  • We accept EFTPOS, credit card, and bank transfer in NZD. Card payments may incur a small surcharge.

  • Cancellations with less than 24 hours' notice may incur a 50% cancellation fee.

4. Warranty & Support

  • Hardware is covered by the manufacturer’s warranty.

  • We provide a 3-month workmanship warranty on installations.

  • Warranty claims do not cover misuse, damage caused by the customer, or third-party interference.

  • Smart Guys is not liable for any indirect, incidental, or consequential damages.

  • Our total liability is limited to the value of the original invoice.

5. Force Majeure

We are not responsible for delays or failure to deliver services due to circumstances beyond our control (e.g. natural disasters, supplier delays, illness, etc.).

6. Privacy & Data

  • Any personal information collected is handled in accordance with the NZ Privacy Act and our Privacy Policy.

  • We will never sell or share your data without your consent.

7. Intellectual Property

  • All content on our website is the property of Smart Guys and may not be copied or reused without permission.

  • System designs and install plans remain the intellectual property of Smart Guys unless otherwise agreed.

8. Dispute Resolution

In the event of a dispute, both parties agree to first attempt to resolve the issue through direct communication. If unresolved, either party may escalate to the NZ Disputes Tribunal.

9. Governing Law

These Terms & Conditions are governed by the laws of New Zealand. Any legal proceedings must be brought in NZ jurisdiction.

10. Updates to These Terms

We may update these Terms at any time. Continued use of our services implies acceptance of the latest version.

For any questions or clarification, please contact us at: Phone: +64 7 809 4553
Email: enquiries@smartguys.co.nz

Thank you for choosing Smart Guys. We look forward to helping you get your technology sorted.